At Luxlipstick Design, we are committed to delivering high-quality digital services and ensuring customer satisfaction. Because our services are digital and customized, our refund policy differs from physical product returns.
Refund Policy
Refund requests may be submitted within 14 days of the original purchase date. After 14 days, we are unable to offer a full or partial refund.
To be eligible for a refund:
- The project or service must not be fully completed or delivered.
- The request must include proof of purchase or order confirmation.
- Refunds are only available for unused or undelivered digital services.
Non-Refundable Services
The following services are non-refundable once delivered or started:
- Website design & development
- SEO optimization services
- Branding & logo design
- Social media management
- Digital marketing campaigns
- Custom graphic design work
- Downloadable digital products
Partial Refunds
In certain situations, partial refunds may be granted:
- Delayed project cancellation after work has already started
- Completed milestones or partially delivered services
- Custom projects requiring dedicated design/development hours
Refund Process
Once your request is reviewed, we will notify you by email regarding the approval or rejection of your refund request.
If approved, refunds will be processed to the original payment method within several business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or credit card company
- Processing times may vary depending on your financial institution
If you still have not received your refund, contact us directly for assistance.
Service Revisions
We are committed to client satisfaction and offer revisions based on the selected service package. Revision limits may vary depending on the project scope.
Support
For refund requests or support inquiries, please contact us at: